Shipping Policy

Order Processing

Orders are processed and dispatched within 1–2 business days after your order has been placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Delivery Times

Once your order has been dispatched, international delivery typically takes 7–12 business days.

Please note that delivery times are estimates and may occasionally be affected by delays with couriers, customs, public holidays, weather, or other circumstances outside of our control.

Order Tracking

Where tracking is available, you will receive your tracking information once your order has been dispatched.

Please allow some time for tracking information to update after receiving your dispatch confirmation.

Incorrect Shipping Information

Please make sure your delivery address is correct before placing your order.

If you notice a mistake, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Customs & Import Charges

International orders may occasionally be subject to customs duties, taxes, or import fees depending on the destination country.

Any charges applied by local customs authorities are the responsibility of the customer.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will do our best to help locate your order.

We recommend checking your tracking information and contacting your local delivery provider before getting in touch.

Contact Us

If you have any questions about your delivery or order, please contact us through our Contact page and we will be happy to help.